| Message |
Yes we do make customers agree to return parts with a return label that we send in the box with the replacement. However if they actually send it back or not is out of our control. Asking customers who legitimately receive a defective part to send it back, wait for us to receive it, and wait for us to ship them a replacement sometimes just won't fly and often results in a very nasty post here on TT.net. Sometimes we ask the customer to charge their card for the replacement until we receive the returned defective item at which point we can refund the second charge. However this often goes over like a bag of rocks also, even though I don't think it's an outrageous request. Fact is that when we send out a defective part, the responsibility lies on us to fix it with the least possible inconvenience to the customer. Too bad the honor system can't be depended on. Any suggestions on what is fair and reasonable that takes care of the customer and protects us?
Russell Floyd Z1 Motorsports
www.300zx.com
1990+ Nissan Z specialists Used Parts, New parts, Service/Repair and Performance
Z1 Motorsports Exclusive Parts Line 2877 Carrollton Villa Rica Hwy
Carrollton, Ga 30116 770-838-7777
770-832-9253 (fax) 
|
 |
15:03:26 06/25/11
